Thank you for considering The Dog House Pet Salon
for your pet’s care. We strive to exceed your expectations and
help your pet stay healthy, active, and happy. In order to assist
you in the best manner possible, we have some policies for every
pet and owner, for the well being of your pet, other guests, and
our staff. Please read the below policies thoroughly, ask questions
well before your visit, and then relax - knowing that your pet’s
visit will be safe and fun!
General Information and Policies For All Guests
Reservations
Reservations are filled on a first-come, first-served basis. Please
make all reservations as early as possible to assure that we can
serve your scheduling needs. Unscheduled visits are strongly discouraged,
as we may be at capacity for that service already. For those seeking
a boarding visit at high-volume times, a two-month advance reservation
is recommended.
Drop Off and Pick Up Times
We are proud of our convenient hours of operation. It is very
important that clients adhere to these hours, as anyone who repeatedly
picks up late may be denied future visits. If your pet is not
picked up by closing time, you will be charged an overnight boarding
fee. Hours of operation for each service are listed below, in
each section.
Deposits and Payment Terms
Please refer to the appropriate section below for deposits required,
by type of service. The Dog House Pet Salon accepts checks, cash,
and the following credit cards for payment: Visa, MasterCard,
Discover and American Express. Returned checks carry a $35 fee.
Cancellations
Boarding clients must cancel before the scheduled drop-off date.
Any cancellations of boarding services will result in forfeiture
of deposit. This is true of reservations canceled the same day
it was made.
Vaccinations
All pets entering The Dog House Pet Salon for services must have
proof of the following vaccinations:
- DHLPP – we do not require Lepto
- Rabies
- Bordetella (kennel cough) – must be updated semiannually.
Illness and Injury
If your pet is ill, please take him or her to the vet immediately.
We reserve the right to refuse service if your pet arrives sick
or showing evidence of illness. If your pet becomes ill while
under our care, we will make every reasonable attempt to contact
you. We reserve the right to quarantine the pet until you can
pick him/her up, or we will take the pet to our vet if we believe
it is in your pet’s best interest.
Life-threatening illnesses or injuries will be treated as deemed
best by staff, at their discretion.
All veterinary bills are the responsibility of the owner, whatever
the source or cause.
Additional Information and Policies for Boarding Guests
You may drop off and pick up your pet any time between 7:00 AM
and 6:00 PM, Monday thru Friday, 8:00 AM and 6:00 PM, Saturday,
and 8:00 AM to 9:00 AM or 4:00 PM to 5:00 PM, Sunday. (Please
check with staff for Holiday hours.)
Dogs who are boarding in Cage-free or Penthouse that become destructive
will be isolated in a Luxury Suite at their owner’s expense.
All dogs opting for Cage-free boarding must pass our entrance
screening (Temperament Test).
Cage-free and Penthouse dogs are not caged at any time. However,
any dog that we feel may cause a problem for others guests may
not opt for this boarding plan.
All clients must provide food for the length of the stay, along
with quantity and any other pertinent information. If you forget
to bring your pet’s food, House food will be provided for your
pet at a cost of $3.00 per feeding per pet.
In order to ensure that each dog is fed the appropriate diet,
feeding times are set by The Dog House Pet Salon staff. The only
exceptions to this will be made for dogs with specific feeding
requirements for medical reasons.
We will medicate your dog for an additional charge, provided the
medication is labeled and includes written instructions.
Additional Information and Policies for Daycare Guests
All dogs must pass an entrance screening (Temperament Test) prior
to attending daycare.
Drop off and pick up times for day care are as follows:
Monday through Friday, 7:00 AM – 6:00 PM, Saturday, 8:00 AM –
6:00 PM, and Sunday, Closed.
Payment for daycare is due at the end of each day care session,
unless a pre-paid package has been purchased. No deposit is required
for daycare.
Hold Harmless Agreement
Although every possible precaution is taken when caring for your
pet, we realize that dogs can still be unpredictable, germs can
survive even the best cleaning, and human error can occur, despite
training, supervision, and set policies. Therefore, The Dog House
Pet Salon, its owner(s), employee(s), assignee(s), representative(s)
or any other person affiliated with the company shall not be held
liable for any health issues, illness, or injury (including death)
that may result from ill health or actions of another dog, or
action of The Dog House Pet Salon owner, employee, assignee, representative,
or visitor.
You and your representative(s) or assignee(s) agree not to hold
The Dog House Pet Salon liable for any illness, injury or death
of your pet, yourself, minor children in your care, or damage
to your property while your dog is in the care of The Dog House
Pet Salon. You also acknowledge that your dog and any damage resulting
from his/her behavior or actions is your responsibility when in
your care, and in the parking lot of The Dog House Pet Salon.
You acknowledge that you understand and accept the terms and conditions
set forth by this agreement and the policies of The Dog House
Pet Salon.
