FAQ

Your pet must have an up-to-date Bordetella (Kennel Cough) vaccine. We also strongly recommend having Distemper, Influenza, and Rabies vaccines for added protection.

– Weekdays: 7:00 AM to 11:00 AM
– Saturday: 8:00 AM to 11:00 AM

Yes, we offer a late check-in window from 11:00 AM to 11:15 AM. However, please note there’s an additional $15 late fee per pet.

Due to our high-volume operations, we need to synchronize grooming schedules across facilities to provide optimal service. Any check-in after 11:00 AM disrupts this workflow. Therefore, to ensure all pets are ready for pickup by closing time, we strongly recommend adhering to our 11:00 AM cut-off.

Yes, but please make sure the Bordetella vaccine is current. For a smoother check-in, we suggest emailing your pet’s vaccination records in advance.

Unfortunately, we can only accept vaccinations verified by a licensed or registered third party.

Yes, for an extra $15 per pet, you can move your pet to the front of the grooming queue.

No, the rush fee prioritizes your pet. Grooming duration varies based on breed, weight, coat length, and pet cooperation. We’ll provide an estimated pick-up time at check-in.

Grooming times vary depending on multiple factors like breed, coat length, and type of grooming service. Critical factors like drying can take from 15 minutes up to 2-3 hours. We’ll call you once your pet is ready; don’t arrive unannounced.

The cost of grooming is tailored to your pet’s unique needs, factoring in breed, weight, coat length, and specific grooming services. Our master groomers can provide a ballpark figure over the phone or an exact quote upon an in-person evaluation. Rest assured, our priority is to offer you excellent value without compromising on your pet’s comfort and appearance.

Nail filing isn’t just an aesthetic choice; it’s a wellness decision for your dog. Unlike traditional clipping, filing offers a higher level of precision, minimizing the risk of injuring the quick—the sensitive part of the nail. Not only is this procedure more comfortable for your pet, but it also results in smoother, rounded nails, reducing the chances of scratches on both you and your furry friend.

Think of it as more than just a brushing routine—it’s preventive healthcare. Regular dental care prevents periodontal disease caused by plaque and tartar accumulation. Left unchecked, this can result in inflamed gums and even tooth loss. So, a quick brush not only keeps your dog’s smile gleaming but also contributes to their overall well-being.

– If grooming is on a different day: Yes, you can check-in after 11:15 AM.
– If grooming is on the check-in day: No, you’ll need to arrive before 11:15 AM to ensure same-day grooming.

Note: A $15 late fee per pet applies for check-ins after 11:00 AM.

Yes, you can! For daycare, the required vaccinations are Bordetella (Kennel Cough), Distemper, and Rabies. We also recommend the Influenza vaccine. Please specify your preferred pickup time at check-in to maximize playtime before and/or after grooming.

Certainly, we offer potty breaks for an additional $5. However, please note that this service is not available at our Pearland location.

For both boarding and daycare, pets must have current Bordetella (Kennel Cough), Distemper, and Rabies vaccinations. Influenza vaccination is also highly recommended for added protection.

– Weekdays: 7:00 AM – 7:00 PM
– Saturday: 8:00 AM – 6:00 PM
– Sunday: 8:00 AM – 9:00 AM or 4:00 PM – 5:00 PM

Absolutely, daycare is complimentary with your pet’s boarding stay.

Your dog will enjoy four outdoor play sessions daily—two in the morning and two in the afternoon. Naptime is from 12 PM to 2 PM to keep them refreshed.

Each session ranges from 45 minutes to 1 hour, weather and breed permitting.

Yes, we offer separate, secure, and covered play yards, tailored to accommodate dogs of varying sizes and temperaments.

Absolutely! Our daycare rooms are designed to cater to dogs of different sizes and temperaments for a safer play experience.

Yes, we’re equipped to accommodate pets with special needs to ensure they’re comfortable and well-cared for.

Indeed, your feline friends are also welcome!